Copy of Track my Order and Other FAQ's
What does Royal Mail delivery cost?
Royal Mail Special Delivery costs £25 per delivery address for designated postcodes in the Highlands & Scottish Islands, Isle of Wight and Northern Ireland. Where this service is shown at checkout, Royal Mail is the only delivery service available to your postcode. Standard courier and mainland free-delivery offers do not apply. Enter your delivery address at checkout to confirm availability and the charge. Some remote destinations take longer, so next-day delivery is not available to every postcode. See our delivery information for details.
We know that good food – and good service – matter. Below you will find answers to our most frequently asked questions about orders, delivery and payments.
If you would ever prefer to speak to someone, we are always delighted to assist by telephone at 0344 8475 490 or via email at info@inverawe.co.uk.
Where is my order? How can I track it?
As soon as your parcel has been dispatched, we will send you a confirmation email with your personal tracking link. For Royal Mail deliveries, use the Royal Mail tracking details in your confirmation email. The APC tracking links below apply to APC parcels:
You will need:
• Your consignment number (in your dispatch email)
• The delivery postcode
When will my order ship? What is the current status?
You chose your preferred delivery date at checkout and we always aim to hit that day. Once dispatched, tracking updates in real time.
My tracking number isn’t working / it only says “label created.”
Please don’t worry — this normally means the courier has collected it but not yet scanned it at the depot. Tracking usually updates within 12–24 hours.
I haven’t received my shipping confirmation email.
Please check your spam/junk folder first. If it’s still missing, your order may not have dispatched yet — the email is sent automatically the moment it leaves us.
Do you ship internationally?
At present we deliver within the United Kingdom only. If you have a special request, please get in touch — we’re always happy to help where we can.
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What are your delivery charges?
Standard courier delivery costs £7.95 for eligible postcodes; qualifying free-delivery offers are shown at checkout. Royal Mail Special Delivery costs £25 per delivery address for designated postcodes in the Highlands & Scottish Islands, Isle of Wight and Northern Ireland. Where this service is shown at checkout, Royal Mail is the only delivery service available to your postcode. Mainland free-delivery offers do not apply to Royal Mail deliveries. Enter your address at checkout to confirm availability. Please view our delivery information for details and other destinations.
Will my order be confirmed?
If you order online you will receive a confirmation email. All other ordering methods, except those placed via the telephone, will be confirmed by post.
How can I contact you from abroad?
You can contact our Customer Services by e-mail , fax 01866 822 274 or tel 0344 8475 490. Our Customer Service lines are open Monday to Friday from 08.30am to 5.00pm GMT.
Photography
Please note that our gift & hamper images are indicative only. Please refer to the product listings for exact contents/weights / sizes / descriptions.
Can I alter my order once I have confirmed it?
We can amend or cancel your order with at least one week’s notice before dispatch. During the Christmas period, changes must be made at least three weeks before dispatch. Please contact us as soon as possible on 0344 8475 490 or email info@inverawe.co.uk. Once your parcel has been dispatched, changes can no longer be made.