Copy of Track my Order and Other FAQ's
We know that good food – and good service – matter. Below you will find answers to our most frequently asked questions about orders, delivery and payments.
If you would ever prefer to speak to someone, we are always delighted to assist by telephone at 0344 8475 490 or via email at info@inverawe.co.uk.
Where is my order? How can I track it?
As soon as your parcel has been dispatched, we will send you a confirmation email with your personal tracking link. You may check your parcel at any time here:
You will need:
• Your consignment number (in your dispatch email)
• The delivery postcode
When will my order ship? What is the current status?
You chose your preferred delivery date at checkout and we always aim to hit that day. Once dispatched, tracking updates in real time.
My tracking number isn’t working / it only says “label created.”
Please don’t worry — this normally means the courier has collected it but not yet scanned it at the depot. Tracking usually updates within 12–24 hours.
I haven’t received my shipping confirmation email.
Please check your spam/junk folder first. If it’s still missing, your order may not have dispatched yet — the email is sent automatically the moment it leaves us.
Do you ship internationally?
At present we deliver within the United Kingdom only. If you have a special request, please get in touch — we’re always happy to help where we can.
Collapsible content
What are your delivery charges?
All UK mainland addresses incurr a £5.95 carriage charge. For all other addresses you can view delivery costs to other destinations here...
Will my order be confirmed?
If you order online you will receive a confirmation email. All other ordering methods, except those placed via the telephone, will be confirmed by post.
How can I contact you from abroad?
You can contact our Customer Services by e-mail , fax 01866 822 274 or tel 0344 8475 490. Our Customer Service lines are open Monday to Friday from 08.30am to 5.00pm GMT.
Photography
Please note that our gift & hamper images are indicative only. Please refer to the product listings for exact contents/weights / sizes / descriptions.
Can I alter my order once I have confirmed it?
You will need to contact the admin team on 0344 8475 490 a minimum of 3 days prior to the day of despatch. There is a charge of £3.00 per delivery address to carry out your alteration instructions. During our peak winter season (October to January 4th) the minimum notice to change is extended to 3 weeks.