Delivery

 

Fresh, dependable delivery — from Inverawe to your table

At Inverawe, we take great care to ensure your order arrives in excellent condition and when you expect it. Below you will find everything you need to know about delivery dates, packaging, courier service, charges, and how to track your order. If you have any questions at all, we are always delighted to help by telephone on 0344 8475 490 or by email at info@inverawe.co.uk.

Choosing Your Delivery Date

You will be able to select your preferred delivery date during checkout, and we always aim to deliver on that day. Our standard carrier service usually takes 1–2 days for delivery from dispatch. We will make every effort to ensure your goods arrive by the date you have requested, but as this is not a guaranteed service, parcels may occasionally arrive either side of your preferred date.

Order cut-off guide

As a general guide, during the week:

  • Order before 3pm Monday – delivery Wednesday / Thursday
  • Order before 3pm Tuesday – delivery Thursday / Friday

During very busy periods (such as Christmas), dispatch times may vary slightly, but we will always do our best to meet your requested date.

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your personal tracking link.

Our Courier Service & Tracking

We use APC Overnight, a trusted UK courier. They provide:

  • Fully tracked delivery
  • Delivery notes and a photograph upon arrival
  • Safe handling and timely delivery of your parcel

You can follow your parcel at any time using the tracking link in your confirmation email.

On the APC tracking page you will normally be asked for:

  • Your consignment number (shown in your confirmation email), and
  • The delivery postcode

If you have not received your tracking email, please check your spam or junk folder. If you still cannot find it, please contact us and we will be very happy to assist.

Delivery Times

Most deliveries arrive between 9am and 6pm. Although we cannot guarantee an exact delivery time, your tracking link will show the most up-to-date information and will be updated throughout the day as your parcel is scanned.

Do I Need To Be Home?

You do not need to be at home to receive your parcel.

APC will normally:

  • Leave your parcel in a suitable safe place
  • Leave it with a neighbour
  • Follow any safe delivery instructions you have provided

Delivery Areas

We deliver to eligible UK postcodes. Royal Mail Special Delivery costs £25 per delivery address for designated postcodes in the Highlands & Scottish Islands, Isle of Wight and Northern Ireland. Where this service is shown at checkout, Royal Mail is the only delivery service available to your postcode. Enter your address at checkout to confirm availability and the applicable charge. Standard courier and mainland free-delivery offers do not apply to Royal Mail deliveries.

We are very sorry, but we cannot accept orders for:

  • The Isle of Jersey
  • Guernsey
  • BFPO addresses
  • Hospital wards

Standard courier delivery serves eligible mainland UK postcodes. Royal Mail Special Delivery serves designated postcodes, subject to availability at checkout. Overseas / international delivery is unavailable.

Delivery charges

Free standard mainland UK delivery on orders over £60. These rates apply to each individual delivery address.

Standard courier delivery costs £7.95 for eligible postcodes; qualifying free delivery is shown at checkout.

Royal Mail Special Delivery: £25 per delivery address for designated postcodes in the Highlands & Scottish Islands, Isle of Wight and Northern Ireland. Royal Mail is the only delivery service available to these postcodes. The £25 charge applies regardless of mainland free-delivery offers. Enter your address at checkout to confirm availability. Some remote destinations take longer, so next-day delivery is not available to every postcode. For Royal Mail parcels, use the Royal Mail tracking details and delivery instructions supplied; the APC tracking and safe-place arrangements above apply only to APC deliveries.

Delays, Weather & Circumstances Beyond Our Control

We will always endeavour to deliver your goods as requested. However, adverse weather or circumstances beyond our control may cause delay.

In such cases, we will deliver at the next available opportunity, and our liability is limited to this.

Substitutions

On the rare occasion that a product is unavailable, we reserve the right to substitute items of a similar or greater value.

Photography

Images on the website are intended as a good indication. Contents may occasionally vary slightly.

Alcohol Policy

You must be 18 or over to order items containing alcohol.

Payment

Payment is taken at the time of order. If you have questions, we are always happy to help.

Need Assistance?

Telephone: 0344 8475 490
Email: info@inverawe.co.uk

Send Us A Message