GENERAL DELIVERY CHARGES AND INFORMATION

CARRIER SERVICE

Our Standard Carrier Service can 1-2 days for delivery. We will make every effort to ensure your goods arrive by the date you have requested but as this is not a guaranteed service, goods could arrive either side of your preferred date.

PLEASE NOTE OUR ORDER DELIVERY TIMETABLE

CARRIER NOTIFICATIONS (SMS & EMAIL)

For your convenience, our carriers can send an alert when your goods are out for delivery. Please provide a mobile phone number or email address for each recipient, even if it is your own.

DELIVERY CHARGES

These rates apply to each, individual delivery address. Carriage is charged at £5.95 for any UK delivery under £100.00. For Northern Ireland, the Isles and Isle of Wight the following rates apply to each individual address: Deliveries under 2kg = £12.00 and up to a maximum of 10kg = £17.50.

FREE DELIVERY FORTNIGHT

From time to time we offer FREE Delivery. During the offer period will only be applied to UK Mainland Addresses and the offer excludes, deliveries to North West Highlands and Islands of Scotland, Isle of Wight and Northern Ireland.

DELIVERY ARRANGEMENTS

Parcels are normally delivered between 9am to 6pm if no-one is likely to be in please give instructions where to leave your parcel (i.e. garage, porch, at back door). Better still have your goods delivered to a work or alternative address for your convenience.

POINTS OF NOTE

The majority of our products are perishable and should be kept refrigerated on arrival. We reserve the right to alter a dispatch date due to circumstances outwith our control.

PACKAGING

Where ever possible we have removed the need for polystyrene packaging, outer boxes can be recycled and trasportation packaging is made from reycycled materials

International Overseas Service is currently UNAVAILABLE.

We can no longer accept orders for The Isle of Jersey or Guernsey (due to lack of next day transportation) and there is no service for BFPO addresses or Hospital Wards.

Please note that the majority of our products are perishable and should be kept refrigerated.

We will endeavour to deliver our goods as requested however due to adverse weather conditions or circumstances out of our control we may be unable to do so. We will undertake to deliver at the next available opportunity and our liability is limited to this.

On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value.

The photography is a good indication of the hamper or box, please see the listing for exact contents.

Some of our items contain Alcohol. You must be 18 or over to order these items. By placing an order you confirm that you are at least 18 years old.

Payment is taken at time of order as we are producing it.

Alcohol Policy

Alcoholic drinks can be purchased from Inverawe for delivery solely within the United Kingdom. By agreeing to these terms and conditions, you confirm that if purchasing alcohol you are of at least the minimum legal age required by your Country to purchase and consume alcohol. Under the Licensing (Scotland) Act 2005 it is an offence for any person in the United Kingdom under the age of 18 to buy, or attempt to buy, alcohol, or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18.

Force Majeure

Inverawe Smokehouses will exercise every reasonable effort to meet the requested despatch date. Inverawe will not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Security Online

Inverawe accepts credit card payments online from Visa, Visa Debit, Mastercard, Maestro, American Express, Eurocard, Delta and Solo. Transactions conducted at our web site are protected by the strongest commercially available 128-bit encryption technology, used worldwide. Further information on our Secure Credit Card Processing system can be obtained by calling us on 0344 8475 490.

Privacy Policy

Full details on our Privacy Policy can be accessed here Privacy Policy Please feel free to contact us 0344 8475 490 should you require any further information or assistance.

Copyright Policy

All material on this web site is the property of Inverawe Smokehouses. These materials are protected by copyright and other intellectual property laws. Information received through this website may be displayed, reformatted and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of Inverawe Smokehouses, with the following exception only: You may make single copies of the materials available through this website, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent. You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.

None of the above terms affect your statutory rights as a consumer.

Overseas Delivery

We are currently UNABLE to send any goods outwith the UK

Product Information

To ensure the succulence of our sides of smoked salmon we present them with the skin included.

All our smoked products are suitable for home freezing with the exception of the potted shrimps, smoked mussels, smoked prawns and potted crab.

Personal Gift Cards & messages

If you are sending your order to us by POST we will be delighted to enclose your personal cards with your gifts. Just enclose your cards with your order and we do the rest. This service is FREE!

For online and phone orders, make your gift more special by using the greetings message service. This service is FREE!

Alterations & Cancellations

We can accept alterations to orders a minimum of 3 days prior to day of despatch. There is a charge of £3.00/delivery address to carry out your alteration instructions. However during our peak winter season (October to December) the minimum notice period extends to 3 weeks.

Returns and Non Delivery

Occasionally some packages can be delayed or even undelivered by the courier. mPlease contact us as soon as you have any concerns about your parcel. The quicker we know the better. Inverawe cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer.

Substitutions

On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value.

Photography

The photography is a good indication of the hamper or gift box contents, however, please see listing for exact contents.