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Terms & Conditions

Order Confirmation

All orders (except telephone and web orders) will be confirmed by post. **WEB ORDERS every order placed on the web will received an emailled confirmation. If you do not receive on it could mean we do not have your order and you must call our customer care team immediately on 03448 475 490.


IMPORTANT - 2017 Seasonal Delivery Instructions

SPECIAL CHRISTMAS ARRANGEMENTS

Please read the following important delivery arrangements for the two weeks prior to Christmas Day. Remember to send your gifts in plenty of time as many people go away early for Christmas.


Christmas Deliveries:

There are THREE delivery windows for you to choose from.


OPTION 1: For delivery between 11th/15th December
Delivery will be any day between the 11th and the 15th December. We would encourage you to use this delivery to avoid the busiest week of the year. Please note that fresh fish, meat and some other products would have to be popped into the FREEZER for use on Christmas Day.


OPTION 2: Delivery from 18th December onwards
Delivery will be any day between the 18th and the 22nd December. Your parcel could arrive on any day so please be aware that you need to give us a telephone number and a safe place to leave it if you aren't going to be home. Or have it delivered to your work place.


PREMIER SERVICE: for delivery on the day of your choice (excludes 22-24 December)
This service is the best way to ensure your order arrives in time for birthdays, dinner parties and events. Premier delivery is available to UK mainland addresses only and excludes Saturday, Sunday or Monday. The charge is 20.00 per address.



New Year Despatches

Parcels for delivery between Christmas and the New Year will be despatched on the 28th of December. New Year Delivery will only be made to UK Mainland addresses.


First Deliveries After the New Year

First delivery date after the New Year will be 6th January 2018.


Last Order Dates

  • Christmas Delivery by 16th December.
  • New Year Delivery by 23rd December.
  • International Orders by 11th December.


GENERAL DELIVERY CHARGES AND INFORMATION

CARRIER SERVICE

Our Standard Carrier Service can 1-2 days for delivery. We will make every effort to ensure your goods arrive by the date you have requested but as this is not a guaranteed service, goods could arrive either side of your preferred date. Please use our Premier AM service if a guaranteed arrival date is important to you. Orders must be with us by midnight for next day despatch (dependent on stock availability)

DELIVERY CHARGES

These rates apply to each, individual delivery address. Carriage is charged at £7.95 on deliveries under £70.00 value. For Northern Ireland, the Isles, Channel Islands and Isle of Wight (up to 10kg ONLY) - these rates apply to each individual address: Deliveries under £25.00 = £7.95 and over £25.00 = £15.00.

FREE DELIVERY FORTNIGHT

From time to time we offer FREE Delivery. During the offer period will only be applied to UK Mainland Addresses and the offer excludes, deliveries to North West Highlands and Islands of Scotland, Channel Isles, Isle of Wight and Norther Ireland.

DELIVERY ARRANGEMENTS

Parcels are normally delivered between 9am to 6pm if no-ine is likely to be in please give instructions where to leave your parcel (i.e. garage, porch, at back door). Better still have your goods delivered to a work or alternative address for your convenience.

POINTS OF NOTE

The majority of our products are perishable and should be kept refrigerated on arrival. We reserve the right to alter a dispatch date due to circumstances outwith our control.

Premier Delivery Service

A guaranteed service where you can specify your delivery date. Deliveries on Tuesday to Friday add £20.00 or Saturday delivery add £40.00 per address. Simply select from the available list of services on the website.

We cannot accept orders for BFPO addresses, Hospital Wards or for Australia, United States or New Zealand. Please contact us for more information on our international service.

Please note that the majority of our products are perishable and should be kept refrigerated.

We will endeavour to deliver our goods as requested however due to adverse weather conditions or circumstances out of our control we may be unable to do so. We will undertake to deliver at the next available opportunity and our liability is limited to this.

On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value.

The photography is a good indication of the hamper or box, please see the listing for exact contents.

Some of our items contain Alcohol. You must be 18 or over to order these items. By placing an order you confirm that you are at least 18 years old.

Payment is taken at time of order as we are producing it.

Alcohol Policy

Alcoholic drinks can be purchased from Inverawe for delivery solely within the United Kingdom. By agreeing to these terms and conditions, you confirm that if purchasing alcohol you are of at least the minimum legal age required by your Country to purchase and consume alcohol. Under the Licensing (Scotland) Act 2005 it is an offence for any person in the United Kingdom under the age of 18 to buy, or attempt to buy, alcohol, or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18.

Force Majeure

Inverawe Smokehouses will exercise every reasonable effort to meet the requested despatch date. Inverawe will not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Security Online

Inverawe accepts credit card payments online from Visa, Visa Debit, Mastercard, Maestro, American Express, Eurocard, Delta and Solo. Transactions conducted at our web site are protected by the strongest commercially available 128-bit encryption technology, used worldwide. Further information on our Secure Credit Card Processing system can be obtained by calling us on 0344 8475 490.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service. We will not email you in the future unless you have given us your consent. The type of information that we will collect about you includes your name, address, telephone number and email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracy, we will correct it promptly. If you have any questions or comments about privacy, please contact us on 0344 8475 490.

Copyright Policy

All material on this web site is the property of Inverawe Smokehouses. These materials are protected by copyright and other intellectual property laws. Information received through this website may be displayed, reformatted and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of Inverawe Smokehouses, with the following exception only: You may make single copies of the materials available through this website, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent. You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.

None of the above terms affect your statutory rights as a consumer.

Overseas Delivery

We can deliver to:

  • Most European Destinations
  • Asia
  • South America

We are unable to deliver to:

  • USA
  • Canada
  • New Zealand
  • Australia
  • South Africa

Much as we would like to be able to send our delicious smoked goods everywhere, international customs restrictions mean that we can only send items such as books, mugs and tea towels to the above destinations.

What can we send?

We can usually send most of our products to most countries within Europe, Asia and South America.

This includes any smoked fish or smoked meat items from our range. Unfortunately, we cannot send fresh (i.e unsmoked) meat or fish due to the short shelf life of these products.

Due to import restrictions we are unable to send any perishable (ie food) items to the USA, Canada, New Zealand, Australia and South Africa.

If you have a particular query or are unsure about any aspect of your order then please contact our Admin Team at Inverawe who will be happy to help.

How long will it take to get there?

Ultimately, this depends on where your order is going. Generally, we despatch overseas orders on Monday and items are usually delivered by Thursday or Friday that week. At Christmas this 'despatch to delivery' time is reduced to approximately 2 or 3 days due to operational changes.

Can you guarantee which day it will be delivered on?

At Inverawe we strive to offer the best customer service but unfortunately we simply cannot guarantee a particular day for overseas delivery. However, we do our best to ensure that your order arrives as quickly as possible. We use Fedex who - in addition to being highly reputable - insist on having a contact number for the delivery address rather than risk leaving packages.

How much will it cost?

Prices for delivery to Europe start at £26.77 depending on weight and destination and from £45.11 to the rest of the world. Please contact our Admin Team at Inverawe who will provide you with a tailored quote.

If you choose to place an order through our website the correct price for international delivery will be automatically calculated and added to your order at the end of the checkout process.

Product Information

To ensure the succulence of our sides of smoked salmon we present them with the skin included.

All our smoked products are suitable for home freezing with the exception of the potted shrimps, smoked mussels, smoked prawns and potted crab.

Personal Gift Cards & messages

If you are sending your order to us by POST we will be delighted to enclose your personal cards with your gifts. Just enclose your cards with your order and we do the rest. This service is FREE!

For online and phone orders, make your gift more special by using the greetings message service. This service is FREE!

Alterations & Cancellations

We can accept alterations to orders a minimum of 3 days prior to day of despatch. There is a charge of £3.00/delivery address to carry out your alteration instructions. However during our peak winter season (October to December) the minimum notice period extends to 3 weeks.

Returns and Non Delivery

Occasionally some packages can be delayed or even undelivered by the courier. mPlease contact us as soon as you have any concerns about your parcel. The quicker we know the better. Inverawe cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer.

Substitutions

On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value.

Photography

The photography is a good indication of the hamper or gift box contents, however, please see listing for exact contents.