General delivery information

In order for your parcel to arrive in good time we endeavour to despatch parcels to arrive a day or so before the date specified. Orders must be with us by 1pm for same day despatch (dependent on stock availability).

Weekend & Monday deliveries

Orders for the weekends will be despatched on Thursdays to arrive Friday/Saturday. Orders for Mondays will be sent on Monday to arrive Tuesday/Wednesday. Please see our Premier Guaranteed Service for further delivery options.

Delivery Arrangements

If no one is likely to be in please give instructions where to leave your parcel, i.e. in the garage, in porch, with next door neighbour (but not an alternative address). It really helps if you can give us a contact telephone number in case our carriers experience problems when locating the address.

NB If there are no alternative delivery instructions, the driver is asked to leave the parcel in a secure place.

Postcodes are essential to get your parcels to their destinations quickly. The postcode helpline is 0906 3021 222 (50p/m).

Premier Delivery Service

Upgrade your delivery from our standard service to our Premier Service. Specify a delivery date and your parcel will arrive before 1pm on that day. NB this service is available to UK Mainland addresses only.

Tuesday - Friday delivery up to 10kg = £7.95
Larger orders quoted accordingly.

Please select your preferred delivery method from the drop down menu during the checkout process.

Delivery Charges to UK Mainland

• Carriage free for deliveries £45.00 & over.
• Deliveries under £45.00 have a £3.95 delivery charge.

Delivery Charges to Northern Ireland, Isles & Channel Islands and Isle of Wight

These rates apply to each individual delivery address on parcels up to 10kg.

Per delivery under £25 carriage is £4.95.
Per delivery over £25 carriage is £10.50.
Larger orders quoted accordingly.

Overseas Delivery

We can deliver to;

• Most European Destinations
• Asia
• South Africa
• South America

We are unable to deliver to:

• USA
• Canada
• New Zealand
• Australia

Much as we would like to be able to send our delicious smoked goods everywhere, international customs restrictions mean that we can only send items such as books, mugs and tea towels to the above destinations.

What can we send?

We can usually send most of our products to most countries within Europe, Asia, South Africa and South America.

This includes any smoked fish or smoked meat items from our range. Unfortunately, we cannot send fresh (i.e unsmoked) meat or fish due to the short shelf life of these products.

Due to import restrictions we are unable to send any perishable (ie food) items to the USA, Canada, New Zealand or Australia.

If you have a particular query or are unsure about any aspect of your order then please contact our Admin Team at Inverawe who will be happy to help.

How long will it take to get there?

Ultimately, this depends on where your order is going. Generally, we despatch overseas orders on Monday and items are usually delivered by Thursday or Friday that week. At Christmas this 'despatch to delivery' time is reduced to approximately 2 or 3 days due to operational changes.

Can you guarantee which day it will be delivered on?

At Inverawe we strive to offer the best customer service but unfortunately we simply cannot guarantee a particular day for overseas delivery. However, we do our best to ensure that your order arrives as quickly as possible. We use Fedex who - in addition to being highly reputable - insist on having a contact number for the delivery address rather than risk leaving packages.

How much will it cost?

Prices for delivery to Europe start at £26.77 depending on weight and destination and from £45.11 to the rest of the world. Please contact our Admin Team at Inverawe who will provide you with a tailored quote.

If you choose to place an order through our website the correct price for international delivery will be automatically calculated and added to your order at the end of the checkout process.